Posts by Ronn Breaux
You Invested in the Right Software for Your PSO. So Why Isn’t It Working Together?
You made the right call. NetSuite for financials. SuiteProjects Pro to manage your project delivery and resources. Both are best-in-class platforms. So why does it still feel like your operations team and your finance team are living in different realities? If that question resonates, you’re not alone and the problem almost certainly isn’t the software.…
Read MoreThe Metrics That Actually Matter: A Practical Guide for PS Leaders
If you manage a professional services organization, you already know you should be tracking metrics. The question isn’t whether to measure, it’s which metrics deserve your limited attention and how to determine what’s actually worth tracking. Recent benchmark data from SPI’s PS Maturity Benchmark Report, shows an interesting pattern: firms tracking 165+ metrics don’t necessarily…
Read MoreThe Foundation of an AI-Ready Professional Services: Why Data Quality and Governance Can’t Wait
After two decades in the professional services automation space and working with over 400 organizations, I’ve witnessed a fundamental shift in what makes professional services organizations successful. It’s not just about having the latest technology or the most talented team, it’s about the quality of your data and the governance structures that support it. With…
Read MoreSuiteProjects Pro Year-End Administrator Checklist: Preparing for 2026 Success
As we approach the close of 2025, it’s a good time for SuiteProjects Pro administrators to prepare their systems for the year ahead. We recommend this annual process to prepare for 2026 and continue to optimize your professional services operations. At Top Step, we’ve refined our year-end preparation process through years of supporting hundreds of…
Read MoreFrom Reactive to Predictive: Bridging the PSA Intelligence Gap
Let me share something I’ve been saying to clients for years. When you implement a proper PSA solution, it’s like going into a basement, a very dark basement that hasn’t had lights, and turning the lights on. All of a sudden, you’re seeing all the cracks in the walls and all the dust on the…
Read MoreBeyond Dashboards: The Hidden Challenge Every PSO Faces
I don’t sleep well when we have an unhappy customer. Neither do you. Over our 17 years implementing NetSuite SuiteProjects Pro for more than 400 professional services organizations, I’ve witnessed this scenario countless times. A project manager confidently reports their project is “on track.” The dashboard shows green lights. Resource utilization looks solid. Budget burn…
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