OnDemand Advantage is Top Step's managed-services subscription: an expert team that acts as your on-demand administrator for SuiteProjects Pro and NetSuite. You get responsive support, proactive maintenance, and ongoing optimization for a set number of hours each month.

Both. Every plan covers your SuiteProjects Pro and NetSuite environments and the integrations between them. Top Step is one of the few partners that can manage both platforms with a single team.

Standard support waits for you to open a ticket. OnDemand Advantage is proactive: we know your configuration, audit your reports and data, monitor performance, and review each platform release for impact, so problems are prevented, not just fixed.

Urgent requests submitted during business hours are answered within the agreed SLA as specified in your contract. Non-urgent requests are answered within one business day.

Plans are a monthly subscription with a set allotment of hours (Silver, Gold, or Platinum), available on 12-, 24-, or 36-month terms. Platinum adds a weekly sync call and a dedicated Consulting Lead; additional hours are available whenever you need them.

No. Whether Top Step implemented your systems or someone else did, we can take over ongoing support. We start by learning your configuration so we can manage it well.

Yes. You can move between plans as your needs change, and step up to more hours during busy periods such as year-end or a new rollout.