Our Customers
Here is what just a few of our customers are saying...
“Top Step does more than 'fill a gap', they deliver exceptional value by understanding how our business works, they are responsiveness to our needs and provide proactive advice for improving the use of our system.”
“The overall responsiveness and demeanor of the Top Step team has been awesome. It’s clear that they have a very deep understanding of OpenAir and its capabilities as well as how it applies and can benefit the business process."
“Every PS organization has to decide when that critical mass of clients and information warrants the acquisition of a PSA system like OpenAir. With OpenAir we’ve achieved scalability, stability, and time savings – exactly what we needed for our growing PS business."
“Month-end close went from an all-day, stress-filled activity to a day of business-as-usual because OpenAir, expertly implemented to our specifications by Top Step, does all the work to ensure accurate invoices and up-to-date reports.”
“Top Step has a deep passion and enthusiasm to help businesses succeed. We are continuing to learn from the educational webinars and updates they provide."
"Top Step definitely exceeded my expectations. They’re an organization that CARES about your success, and their goal is to teach and pass the knowledge on so you can become an independent user."
“The knowledge Top Step shared saved not only time but helped us overcome our challenges with resource coordination and adoption of our OpenAir system.”
“Top Step’s expertise in guiding us through this journey and helping us avoid mistakes that would have set us behind, was well worth the investment."
"Top Step provided oversight and expertise for deploying OpenAir. Not only were they able to implement customizations to support our unique business, but their guidance and experience also helped us avoid roadblocks that may have otherwise delayed our progress."
“Top Step worked with us solve our resource management challenges. They helped us configure our OpenAir system based on our business model and challenges we were facing."
“Top Step freed us up to focus on what we do best and on achieving our goals. There is great value in a long-term business relationship like the one we have.”
“Top Step's deep expertise in both business process and the NetSuite OpenAir system was essential in helping us utilize the system based on our business process.”
“Not only did we solve our reporting challenges, but we also benefited greatly by spending time with the experts who truly understand how to use OpenAir to support the business."
“It is especially comforting to work with people whose deep knowledge of OpenAir comes from extensive real-world experience as users of the product – not just classroom training.”
“Top Step went the extra mile to provide training that not only enabled users with the knowledge they needed but also how the system benefited them and our organization.”
“Top Step integrated themselves into our team working with us shoulder to shoulder to put in place a solid foundation allowing us to expand our usage of the OpenAir system.”
“We saved valuable time, got answers to questions, and gained the confidence we needed in order to move forward to the next level of optimizing our business operations.”
"Top Step expertly guided us through the implementation of OpenAir and integration with our sales and finance systems. We now have a smooth and efficient process across our services, sales, and finance teams for initiating, monitoring, and closing services projects like we never had before."
“As we continue to grow we feel we are well-positioned with the tools and processes resulting from our work with Top Step to effectively and efficiently support our client’s needs.”
“Within one month we had a system in place that was contributing value to our business operations for Empathy Labs with accurate and readily available information.”
“Top Step was a driving force in helping us achieve our challenging globalization goals for Professional Services.”
“Working with Top Step who understands the value of a PSA system and how it should support our business was invaluable in achieving a successful implementation."
