How to Resolve Error When Invoice Is Submitted for Approval in OpenAir

When a user is submitting an invoice for approval, they might encounter the following Error:

“Please note the error id xxx for future reference” 

If one then navigates to the invoice that one was attempting to submit, they will see a status remaining Open, but the history stating that the invoice was submitted.

In most cases this particular error is encountered due to the Project Invoices Approver field being blank on the project properties page.

Follow the steps below in order to resolve the error:

1. Navigate to Projects > [select a project] > Properties
2. Under the Project approvals section, select a value under Project invoices approved by
3. Click Save
4. Re-submit the invoice for approval

This will clear the error message and allow for the invoice to be submitted.