Recovering From an Embarrassing Mistake
A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s…
Read MoreDelivering “Upward” Feedback
With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that…
Read MoreCoordinating Virtual Teams
If you’ve ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood…
Read MoreOpenAir Expert Webinar Series: Consulting Skills
Are you starting a new services group? Have new hires or employees moving from technical groups to services? Need a general refresher for your team on how to identify key…
Read MoreTurning a Bad Presentation Around
You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones appear out of nowhere and…
Read MoreManaging Conflict – Make Lemonade Out of Lemons
You know the guy. He’s the one you always have to work with, but he’s as stubborn as he is arrogant, and he just can’t let anything go. He fills…
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