Top Step Named 2020 “Best of the Best” by SPI Research
Top Step recognized for outperforming their peers with on-time project delivery and client satisfaction for the 10th year.
Top Step, the leading NetSuite OpenAir Professional Services Automation (PSA) solution provider, was recognized as the top 5% of professional services organizations by SPI Research. This marks the tenth year by Top Step in achieving this significant accomplishment and award of Best-of-the-Best for outstanding performance.
SPI Research, the leading independent technology services research firm, conducts an annual survey, the Professional Services Maturity™ Benchmark, designed to help organizations understand their performance compared to that of their peers. The benchmark provides insights into critical business processes and key measurements so organizations can compare, diagnose, and improve their performance.
According to SPI Research’s in-depth analysis of the top five percent of PS Maturity™ benchmark participants, the Best-of-the-Best professional services organizations excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom-line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance. According to SPI’s PS Maturity™ Benchmark report, the top 25 firms out of 513 organizations who participated in the survey, outperformed their peers and the benchmark average with not only more referenceable customers but also significantly higher profits and superior revenue and headcount growth.
“We are honored to be recognized as one of the Best-of-the-Best organizations,“ said Ronn Breaux, CEO of Top Step. “Top Step has long valued the benchmark report and the ability for us to compare ourselves to our peers for fostering continuous improvements…And the results prove our dedication to excellence and customer success as the only 10-year winner of this prestigious award”.
You can read the published news release here.
