NetSuite OpenAir: Help Center vs. Suite Answers

NetSuite OpenAir has a couple of places, within the tool, set up as knowledge bases and tools for users. Both have great uses, depending on your role and function within OpenAir.

Help Center

For non-administrators, the Help Center is made accessible via role privilege (Role > General Settings > View Help Center). The Help Center is best leveraged to consult OpenAir documentation and guides and is a great resource for users looking for how-to for guidance and navigation. The Help Center is great as a step-by-step tutorial on the desired area within OpenAir. The Help Center also contains a repository for release notes, both current and archived.

           

The OpenAir Help Center is refreshed regularly with new or updated content.

SuiteAnswers

SuiteAnswers is a searchable repository of answers as well as technical documentation. If you are encountering a problem or an issue, SuiteAnswers may be more beneficial in that the problems can be researched and potential solutions derived from the database. When submitting a case for a problem or for an internal switch request, this is also done through SuiteAnswers. SuiteAnswers is a great tool for Administrators who are supporting their team and acting as triage for OpenAir questions and answers.

         

The OpenAir Help Center is refreshed regularly with new or updated content.

SuiteAnswers

SuiteAnswers is a searchable repository of answers as well as technical documentation. If you are encountering a problem or an issue, SuiteAnswers may be more beneficial in that the problems can be researched and potential solutions derived from the database. When submitting a case for a problem or for an internal switch request, this is also done through SuiteAnswers. SuiteAnswers is a great tool for Administrators who are supporting their team and acting as triage for OpenAir questions and answers.