OpenAir Account Storage Alerts

Have you set up an OpenAir account storage alert – then get a character limit warning?  This quick tip will explain why and how to work around this limitation.

When you create an account storage alert (Administration > Application Settings > Workspaces Settings > Alerts) the “To” and “From” email fields are pre-populated with the email address(es) of the user creating the alert.

This field has a character limit, making even two email addresses difficult to fit. If you edit the email fields that are pre-populated, this limit will take effect.

However, since these fields are pre-populated with the email address(es) of the user account who is creating the alert, you can get around the email character limit by:

1. Open your user record, and replace the email address(es) with the email address(es) you want to use for your OpenAir account storage alert
2. Create the new account storage alert, and these emails will be copied/pre-populated, without regard for the character limit
3. Change your user record email address(es) back
4. The alert will still contain the addresses that were pre-populated at the time you created it.