5 Things You Should Always Document
In 1170, four knights under Henry II murdered Archbishop Thomas Becket in cold blood. Unfortunately, their client didn’t document the order, and Henry pleaded ignorance while the knights were exiled.…
Read More"Day One" How to Create a Great First Impression
The first day with a new project or consulting engagement can be nerve racking. It is the time when you are least in your element, not to mention it is…
Read MoreFour Ways to Deliver Bad News Like Jerry Seinfeld
Comedians and consultants actually have a lot in common, and not just that they both hate airports. A consultant has to see things as they are, even if it means…
Read MoreLessons In Avoiding Non-Apologies
2013 was another year of tragedy and triumph and, as usual, we all witnessed loads of colossal public gaffes. Just like every other year. And for every Paula Dean, Lance…
Read MoreSweat the Small Stuff…Sometimes
I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of both my credibility and the…
Read MoreThree Ways to Cope With Work Overload
Or, “How I learned to stop worrying and love the fact that I’m busy.” Sometimes it’s hard to help your clients keep things together without falling apart yourself. The more…
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