Implementing a Consistent and Quality Process Reflecting the Greeley Brand with OpenAir
Greeley is a healthcare consulting company headquartered in the greater Boston area. The company provides solutions through consulting, education, interim staffing, credentialing management, and external peer review. In the past three years, Greeley has provided services to over 700 healthcare organizations across the US. Their unique approach in offering practical solutions has provided clients with improvements in patient satisfaction, staff engagement, efficiency, quality, and cost reduction.
Greeley brought in Top Step to implement the NetSuite OpenAir PSA software. After completing the business efficiency review to ensure a clear understanding of Greeley’s goals and objectives for the new PSA system, business model and business operation process, Top Step developed the plan to customize Greeley’s implementation of OpenAir to support their needs.
The OpenAir implementation wasn’t just an “install and configure” project. The Top Step team took the time to empower Greeley with knowledge about how to customize the OpenAir solution for its specific business needs.
Because of the custom solution through education and commitment to success provided by the Top Step team, Greeley has been able to save time through the efficiency improvements which in turn allows them to better serve their clients.
Greeley reduced manual hours by nearly 50%, improved field data collection, eliminated duplicate effort, and made reporting easy and efficient. Now, not only is the customer happier with the consistent and quality process that is a reflection of the Greeley brand, Greeley reaps the benefits of a shorter invoice-to-pay cycle.
