Language Support in OpenAir

NetSuite OpenAir supports multiple languages with a few caveats. The list of supported languages includes English, Spanish, French, German, Chinese, Japanese, and Czech. An internal switch must be enabled by OpenAir Technical Support via a support request to enable the multi-language feature. The switch is named “Enable multi-language”. Once the switch is enabled a form drop-down field will show on the User Record form under the Regional Settings section.

OpenAir Users and Administrators can access this setting. Users will find it under Personal Settings while Administrators would go to Administration, Global Settings, Users and select a User.

Now the caveats. As mentioned above, a support ticket requesting multi-language is required. For Czech and Japanese users, the translation is not provided by the system and therefore must be entered via another tool, the Translation Editor. Another support ticket is required to enable the Translation editor called “Enable access to company translator interface”. Once enabled the User record will show a new option named “View and edit company translator interface”. Once the permission to this option is set to yes, the user will be able to append a string to the browser URL to see Czech and Japanese translations. The User can then edit the translations on each page as needed under Tips, Edit translations. Finally, the translation ends with the browser session, meaning you must repeat the above process the next time you log in.

While OpenAir language support isn’t exactly elegant, it is functional. For the translations that are native, not all text is translated in the user interface based on our testing. If this is discovered on your OpenAir account, a support ticket should be opened.