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NetSuite OpenAir Tips

Delivering “Upward” Feedback

With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that you aren’t another passive drone, that you explore new ideas ...

What Do You Do When a Personal Crisis Strikes While on Company Time?

As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we often feel more connected to our clients than we do to the companies we work ...

Coordinating Virtual Teams

If you've ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood gravitas, fills stadium nosebleed sections and, in an age of ...

Turning a Bad Presentation Around

You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones appear out of nowhere and you begin to wonder if your audience is really just ...

Managing Conflict – Make Lemonade Out of Lemons

You know the guy. He’s the one you always have to work with, but he’s as stubborn as he is arrogant, and he just can’t let anything go. He fills up your inbox, stalls every meeting and makes projects a ...

What Did You Say?

3 Tips For Reducing Jargon and Communicating Effectively Our clients look to us for our experience, insights and help with understanding unfamiliar processes, systems and concepts. How often are you asked to explain a term or phrase? When this happens ...

Growing Your Practice Through Exceptional Communication and Community

September 2013 Inside Tech Services Written by:  Jodi Cicci “Isn’t there a saying, 'If you build it, they will come'? Whoever coined it definitely was working off of a known customer community!” Customers demand more industry and best-practice knowledge from ...

A Primer For Creating A Good Presentation

The ability to present effectively is key to consulting success. If you and members of your team cannot effectively present ideas you may be missing out on opportunities. But at the worst, you’re losing credibility, which ultimately could mean losing ...

Whiskey Company Makes People Feel Good…It’s Not What You Think

People won't remember what you say.  People will remember how you make them feel. Jack Daniel's knows this.  And whiskey was not involved. So, what are we doing writing about a whiskey company in a blog post about consulting skills? ...

You Are The Consultant…Are Questions Important?

As consultants, we are hired as experts in our field. Our expertise may be technical, strategic, or process-oriented.  But no matter what, our clients expect us to know stuff.  Sometimes we pressure ourselves into thinking we should not ask questions ...

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