Every company or work group has one or two superstars who can get away with ignoring administrative duties and breaking rules. These folks are so consistently brilliant with technology or…

Wherever consultants gather…airports, hotels, Starbucks…we often find ourselves sharing detailed, unfiltered stories about our jobs. This is natural human behavior. It’s also a really bad idea. Clients have a legitimate…

Bad news is only bad news when it is too late A consultant friend called not long ago to tell me her client was several weeks late on delivering some…

One of the biggest challenges for every professional is how to know whether you are working on the things that matter most. It’s easy to stay busy all day and…

If you do nothing else in consulting, manage expectations well. If you’re naturally a people-pleaser (most people in this business are), you’ll want to tell your clients that you can…