“Straw Man,” not to be confused with the poor, brainless scarecrow in The Wizard of Oz, is a different kind of tool we consultants use. A straw man is an…

Part of the fun of being a consultant is using our own, special vocabulary. (And recognizing that sometimes, to other people, we sound ridiculous.) But more importantly, when done well,…

A person that always exceeds expectations is always admired, right? Maybe not…when you’re a consultant. A good first impression is key for a strong, lasting relationship. Therefore, it can be…

Sometimes a project goes just perfectly. People like you and trust you, they laugh at all your jokes, and they accept your ideas. Development is moving ahead on schedule, and,…

In 1170, four knights under Henry II murdered Archbishop Thomas Becket in cold blood. Unfortunately, their client didn’t document the order, and Henry pleaded ignorance while the knights were exiled.…