Metrics, Measures, and Motivation: Equations for Professional Services Success

Professional Services rely on people and processes to be successful. Metrics are often established to view trends and set objectives, allowing PS management to keep a finger on the pulse of the organization. Measures taken at defined times determine the achievement of objectives. If those objectives are not being met, measures provide motivation to take corrective action, ideally early enough to keep the organization on a path to success and growth.