Blog
Recovering From an Embarrassing Mistake
A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s…
Read MoreDelivering “Upward” Feedback
With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that…
Read MoreWhat Do You Do When a Personal Crisis Strikes While on Company Time?
As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we often feel more connected to…
Read MoreCoordinating Virtual Teams
If you’ve ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood…
Read MoreTurning a Bad Presentation Around
You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones appear out of nowhere and…
Read MoreManaging Conflict – Make Lemonade Out of Lemons
You know the guy. He’s the one you always have to work with, but he’s as stubborn as he is arrogant, and he just can’t let anything go. He fills…
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