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Best Practices

Three Ways to Cope With Work Overload

Or, "How I learned to stop worrying and love the fact that I'm busy." Sometimes it’s hard to help your clients keep things together without ...
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Recovering From an Embarrassing Mistake

A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of ...
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Delivering “Upward” Feedback

With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a ...
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What Do You Do When a Personal Crisis Strikes While on Company Time?

As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we ...
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Coordinating Virtual Teams

Coordinating Virtual Teams

If you've ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. ...
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Turning a Bad Presentation Around

You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones ...
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Managing Conflict – Make Lemonade Out of Lemons

You know the guy. He’s the one you always have to work with, but he’s as stubborn as he is arrogant, and he just can’t ...
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What Did You Say?

3 Tips For Reducing Jargon and Communicating Effectively Our clients look to us for our experience, insights and help with understanding unfamiliar processes, systems and ...
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Growing Your Practice Through Exceptional Communication and Community

September 2013 Inside Tech Services Written by:  Jodi Cicci “Isn’t there a saying, 'If you build it, they will come'? Whoever coined it definitely was ...
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