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NetSuite OpenAir Best Practices

Avoiding Groupthink: How a Consultant is a Professional "Frenemy"

Sometimes a project goes just perfectly. People like you and trust you, they laugh at all your jokes, and they accept your ideas. Development is ...
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5 Things You Should Always Document

In 1170, four knights under Henry II murdered Archbishop Thomas Becket in cold blood. Unfortunately, their client didn't document the order, and Henry pleaded ignorance ...
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"Day One" How to Create a Great First Impression

The first day with a new project or consulting engagement can be nerve racking. It is the time when you are least in your element, ...
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Four Ways to Deliver Bad News Like Jerry Seinfeld

Comedians and consultants actually have a lot in common, and not just that they both hate airports. A consultant has to see things as they ...
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Lessons In Avoiding Non-Apologies

2013 was another year of tragedy and triumph and, as usual, we all witnessed loads of colossal public gaffes. Just like every other year. And ...
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Sweat the Small Stuff…Sometimes

I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of ...
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Three Ways to Cope With Work Overload

Or, "How I learned to stop worrying and love the fact that I'm busy." Sometimes it’s hard to help your clients keep things together without ...
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Recovering From an Embarrassing Mistake

A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of ...
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Delivering “Upward” Feedback

With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a ...
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What Do You Do When a Personal Crisis Strikes While on Company Time?

As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we ...
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