Posts by Casey Conner
Lessons In Avoiding Non-Apologies
2013 was another year of tragedy and triumph and, as usual, we all witnessed loads of colossal public gaffes. Just like every other year. And for every Paula Dean, Lance…
Read MoreSweat the Small Stuff…Sometimes
I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of both my credibility and the…
Read MoreThree Ways to Cope With Work Overload
Or, “How I learned to stop worrying and love the fact that I’m busy.” Sometimes it’s hard to help your clients keep things together without falling apart yourself. The more…
Read MoreRecovering From an Embarrassing Mistake
A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s…
Read MoreDelivering “Upward” Feedback
With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that…
Read MoreWhat Do You Do When a Personal Crisis Strikes While on Company Time?
As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we often feel more connected to…
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